Customer Service from Icy Feet

Shipping Information

  • Shipping Rates
    Ground shipping is offered to the 48 continental United States. For all other shipping locations, please contact us at 877-938-8805. Standard shipping cost via FedEx SmartPost® is $6.99 per order (2-7 business days). For shipping to all other locations, a shipping fee of $59.99 per item is charged.
  • Estimated Shipping Dates
    All orders ship within two business days of processing your order.
  • Shipping Locations
    Icy Feet ships internationally, so place your online order today.

Return Policy

For a refund or exchange, the Icy Feet cold pack must be returned within 30 days of the original ship date, and must be in the original packaging with all the instructions included. If you have any questions, please call us at 877-938-8805 or contact us online.

Please include the following information when returning an item:

  • Name
  • Order number
  • Reason for return
  • Refund type (return or exchange)
  • Street address, e-mail address, and phone number

Returns can be sent to:

Icy Feet
Attn: Returns
P.O. Box 367
Whitehall, PA
18052

Troubleshooting

In the event the cold pack is placed in the freezer at an off angle and bulging of the cold pack occurs, remove the cold pack from the freezer and thaw it fully before placing back in the freezer, lying flat to re-freeze it.

Product Warnings

  • The COLD PACK should not be used by individuals who are insensitive to temperature extremes, such as those with circulatory problems, diabetes, nerve damage, paralysis, or insensitive skin. Adult supervision is required when treating children.
  • If the COLD PACK is uncomfortably cold during use, discontinue using the product immediately.
  • Consult your doctor before using the PACK to treat a serious injury, or if pain persists.
  • Check for leaks before use. Avoid puncturing. Throw away if punctured or leaking.
  • DO NOT stand, walk on or apply excessive pressure since breakage and/or a leakage could occur.
  • Do NOT stand, walk, or run with the cold pack attached to feet. Serious injury could occur.
  • Suggested First Aid: If contents of cold pack contact skin or eyes thoroughly flush with water. If swallowed, do not induce vomiting. Call a doctor or poison control center immediately.
  • If you have any questions about a minor injury or if swelling or pain persists, talk to your doctor.
  • DO NOT heat the Icy Feet cold pack.



Questions?
Call Us Toll-Free

If you have any questions about Icy Feet or would like to order outside the continental U.S., call us at 877-938-8805.